HOW CAN WE HELP YOU?

FAQS
PRODUCT

The aim of creating our products was to create items that we found suited a wide range of activities and that would always be as comfortable as functional. For our seamless collection, we have developed a lightweight polyamide fabric that is highly technical when it comes to being sweat-wicking and breathable, which will help you to keep dry and comfortable as the fabric is regulating your body temperature. For this reason, our seamless items fit perfectly for more intense workouts such as running, spinning, and weightlifting but will additionally serve you for lower-impact activities such as Yoga and Pilates, being both light weighted and soft to your body.
We could not be happier to offer products that cover all the needs for the activities we love. Our high-quality material puts it all together!

Our seamless collection is made of a polyamide and elastane blend, engineered for optimal performance and comfort. Elastane makes the products into four-way stretch and polyamide constitutes the main composition being highly breathable and sweat-wicking, attaching to your body in a second skin-feeling way. Our polyamide fabric additionally serves as the best sustainable choice as it doesn’t nibble or lose its structure over time.

For each product, you find size recommendations under Size & Fit. We currently offer the size range of S/M and M/L and we, therefore, recommend that you are sizing down if you normally are a size M.

Wash your product at, or below 40°C with similar colors and hang it afterward to self-dry. We do not recommend ironing, tumble drying, or bleaching your products.

Yes. We are working on expanding our size offering to full-size range. Stay tuned!

PAYMENT

We accept the following debit and credit cards: Visa, MasterCard, and American Express.
For alternative payment methods, we currently accept Sofort, Giropay, iDEAL, Apple Pay, and Google Pay.

After submitting your order, we will send you an order confirmation order that confirms that we have acknowledged and received your order. Once the order has been processed, a shipping confirmation e-mail will be sent to you with all relevant information about your order. This shipping confirmation is our acceptance of your order and a notification that your purchase is complete.

All transactions on the Website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. Purchases made with Visa and Mastercard are verified by a secure code and all credit/debit card holders are subject to validation checks for optimal security. If the issuer of your payment card refuses to authorize the payment, your order will not go through.

SHIPPING

We will handle your order within 1-3 business days after being placed. When we have processed your order and you have received a shipping confirmation email the estimated shipping time is between 2-5 business days. Please note that delivery times are provided as guidelines only and commence from the date of dispatch.

We dispatch all orders from our warehouse and office in mid-Germany.

We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties.

We offer shipping free of charge for orders over 150€. Orders below this order amount have a shipping cost of 12€ within Europe.

Once your package has been dispatched, you will receive an email containing a tracking link that allows you to follow the shipping of your order.

RETURNS & EXCHANGES

You have 15 days after receiving your order to change your mind and return your item(s). This 15-days period does not include the shipping.

To withdraw and returning your purchase, please follow the steps below:

DEFECTIVE PRODUCTS
If you receive defective products, please notify us immediately at orders@coo-women.com with your order number and a short description of the issue. If we consider the products to be defective, we will make a full refund including shipping costs.

If you wish to exchange an item, please send an email to orders@coo-women.com with your order details and description of the item(s) you wish to exchange and we will help you to get you the right product.

We will issue a refund as soon as we have received and processed your return. Refunds may take up to 10 business days after the arrival of the package and the refund will be processed back to the original payment method.

WE USE COOKIES TO PROVIDE YOU A PERSONALISED SHOPPING EXPERIENCE. BY CONTINUING TO BROWSE OUR SITE, YOU ARE CONSENTING TO OUR USE OF COOKIES. READ MORE ABOUT COOKIES AND OUR PRIVACY POLICY  HERE.