PRIVACY POLICY

Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data.

INFORMATION WE COLLECT FROM YOU

In order to place an order on our website, contact us or subscribe to our newsletter and other marketing activities, you general provide us with the following data:
– Your identity and contact details: your first name, surname, your email address, postal address, delivery address and telephone number.
– Bank and payment details: your bank details (please note that all payment transactions are encrypted by the receiving bank. We do not store card numbers).
– Your personal preferences: this includes your wish list and marketing and cookie preferences.
– Additional personal data: You may also provide us with other personal information such as your date of birth, gender and your computer’s internet protocol (IP) address as you browse our store. We alone collect and store this additional data and use it in our analyses to improve our services.

Your data is retained until it has served the purpose for which it was collected.

Depending on the type of data we have access to about you, we may process it for the following purposes:
– To manage your registration as a website user: if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalized services.
– To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to aftersales services or refund your order.
– To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECURITY OF YOUR PERSONAL DATA

To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using TLS (SSL) and stored with a AES-256 encryption. 

THIRD PARTIES

In the context of your use of our website, you may receive information from third parties with which we work, offering you certain services. This may include:
– Financial establishments – Fraud detection and prevention entities
– Logistical, transport and delivery services
– Marketing or advertising service providers

We may share your personal data with our third parties for the following reasons, for example:
– Payment services in order to complete payments.
– Delivery companies to deliver your order.
– Credit and fraud prevention agencies to carry out a credit check and confirm your identity.
– Analysis software which allows us to process your data in order to optimize your purchase experience on our website.

Third parties can only use your personal data in accordance with our instructions and not for their own purposes.

Below is a list of which services providers we use that may collect different part of your personal data:
– ONE
– DHL
– STRIPE
– PAYPAL
– GOOGLE ANALYTICS

COOKIES

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. Be aware that disabling cookies will affect the functionality of websites. Disabling cookies will result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. By browsing the Website, you consent to the use of cookies.

MODIFICATIONS

Coo Active reserves the right to occasionally make changes to our privacy policy or practices. We will post the latest updated policy on our website.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct or delete any personal information we have about you, register a complaint, or simply want more information please contact us at tellus@coo-women.com.